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I'm having problems with one of my subscriptions

in: Subscriptions

Don’t panic!

 

Send us an email to support@hitbox.tv as soon as you notice any problems.

Be sure to include:

  • Your username

  • Which broadcaster you are subscribed to

  • The problem in as much detail as possible

 
  • Examples:

    • If you subscription isn’t showing up

      • Be sure to refresh, and check your email for verification emails from Hitbox for example

      • If it’s still not showing up, let us know what method of payment you used

    • You were double-charged

      • Let us know what method you paid with and on what date

    • You cancelled a subscription and are still getting charged

      • Let us know what method you paid with and on what date the subscription is coming out

    • The broadcaster you subscribed to stopped streaming

      • Subscriptions are non-refundable and non-transferable, so if a broadcaster you are subscribed to has left Hitbox you can either keep your subscription (they can still make subscription revenue even if they’re not streaming), or cancel it
Last Updated: Sep 20, 2016 02:01PM UTC
support@hitbox.tv
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