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App troubleshooting

in: Mobile
Sometimes this happens, whether it be from an update on the app itself or an update on the phone - but have no fear! It's usually a pretty easy fix.


  1. The first thing we recommend doing is to restart your device.
  2. If restarting the device hasn't worked - try reinstalling the app.
  3. If that STILL hasn't helped, send us an email to with your device model, version of OS (Android or iOS), and a description of the problem.
Last Updated: Sep 22, 2015 12:16PM UTC
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